I feel sick. Is there any problem for travel?
If you have any illness you must notify us before you travel. If you require medication, you must present a medical prescription that specifies the use of the same. Learn more in our Medical Assistance section.
Do you transfer medical patients in your flights?
Medical patients can travel with a doctor's letter stating that the patient can travel with no inconvenience.
Can pregnant women travel and up to what stage of pregnancy can they travel?
Click here to obtain information about the pregnancy flight considerations.
Where can I carry my medication?
You can take your medication in your cabin bag; just remember to present your medical prescription.
What happens if I need to transport a medical device with me? Should I present a medical prescription or a doctor's note?
No, you don't have to. Just remember that your medical device may be subject to an inspection to be able to transport it. Learn more in our Medical Assistance section.
Can I take Portable Oxygen Concentrators (POC) with me?
Yes, learn more in our Medical Assistance section.
Can a medical patient travel on a stretcher?
It is airline policy that we don't transport patients on stretchers or incubators. If you have another specific medical necessity, please see our Medical Assistance section.
Can I travel with a pacemaker, a catheter or a dialysis bag?
If you have any specific medical requirements, you may travel with everything you need to take care of it. If your medical situation allows its, you may travel presenting a letter from a physician stating your condition and treatment, please see our Medical Assistance section.
Are you trained to give first aid to babies?
The Volaris personnel is not authorized to give first aid, nor to provide any kind of medication.