The 72 Hours have passed and my compensation for delayed flight has not arrived. What can I do?
We regret the inconvenience, we ask you to send an email to firstname.lastname@example.org where you can tell us about this incident. Once we receive your request, we will evaluate the situation and an agent will contact you within a period of less than 48 hours to provide you with the corresponding attention and follow-up.
What is a compensation and how do I get it?
A compensation is electronic money that can be used to buy Volaris products. If you had any problem with us or you have an inability to travel, write us to email@example.com so that we can analyze your case and evaluate the possibility of giving you a compensation.
What is the difference between a base rate and total rate compensation?
Base rate is the money that was paid for the plane ticket and additional services excluding taxes. The total rate includes taxes, so it is equal to the total paid for your purchase.
How can I use my compensation?
When you choose the payment method of your new purchase, select the compensation option and enter the corresponding data.
What is the expiration date of the compensations?
They can expire in 6 months or 1 year, the expiration date is specified in the email sent by our agents. It is important to emphasize that the dates of the flight must be before the expiration of the compensations.
What is my compensation number?
It is the alphanumeric composition indicated in the mail sent by our agents.
Can I transfer my compensation?
They are non-transferable and they are on behalf of the affected passenger
Can I accumulate my compensations?
The amount is not cumulative, so one can be used per reservation.