Purchase and reservation process

Hotel

• Can I book a hotel with Volaris?
• How can I get an invoice for my hotel reservation?
• I booked a hotel with you. Where can I get more information about my reservation?
• If my flight is cancelled, what can I do so I don’t lose my hotel reservation?

Seat

• Why are front row seats and emergency row seats more expensive?

Flight

• How can I view my booking / itinerary?

Car rental

• Can I rent a car?

Packages

• What does the More Baggage Combo include?
• What does the More Flexibility Combo include?
• What does the More Speed Combo include?
• Where can I get these package deals?
• Which seats can I choose for no extra charge when getting the Business Package?
• Which seats can I choose for no extra charge when getting the More Package?

See all 7 articles

V.empresa

• How can my company join v.empresa?

V.club

• Can I request a name change on reservations made with v.club Group membership?
• Do you have a frequent flyer program?
• How can I cancel my membership?
• How can I change the route or date on reservations made with v.club?
• What benefits do I get as a v.club member?

Tax Receipt

• Do you issue invoices?

Shuttle

• Where does the shuttle run and how much does it cost?

Salón OMA Premium Lounge

• How old do I have to be to travel if I’m a minor?

Reservations

• How can I book a flight?
• How can I change the date, time, and/or route of my flight?
• How can I reserve a seat?
• How can I reserve a seat?
• How can I see my boarding pass?
• How can I view my booking / itinerary?

See all 10 articles

Pets

• Can I travel with a service animal?
• Do you provide water for pets?
• How much does it cost to travel with my pet?
• What documents are needed to transport my pet?

Payment Options

• Do you take euros?
• How can I defer payments?
• I'd like to pay in cash. What are my options?
• Which credit cards have months without interest promotions?

On Time Performance Guarantee

• What is the on-time performance guarantee and how does it work?

Special Services

• Are you trained to give first aid to babies?
• Can a medical patient travel on a stretcher?
• Can pregnant women travel?
• Do you have discounts for seniors?
• Do you offer travel insurance?
• Do you transfer medical patients in your flights?

See all 15 articles

Flexibility

• Can I cancel my tickets?
• How can I make an itinerary change?
• What if Volaris cancels my flight?
• What is the fee for changing my flight route, hour or date?

Fees

• What does the fare of my flight include?
• What is the cost of a flight to one of your destinations?

Empty Seat

• How can I get an invoice for this service?

Business Fast Pass

• How much does the Business Fast Pass service cost?
• Where can I get Business Fast Pass?